WebQfiniti-PC5 Avaya Solution & Interoperability Test Lab Application Notes for Autonomy Qfiniti Observe with Avaya Proactive Contact 5.0.1 with PG230 – Issue 1.0 Abstract These … WebNov 12, 2024 · The release of OpenText™ Qfiniti and Explore Release 16 EP7 reflects our commitment to bring innovations to our contact center customers by delivering a comprehensive view of customer experience insights from the Voice of the customer (VoC), employee performance, including voice of your employees (VoE), speech analytics, …
Application Notes for HP Qfiniti Observe (Service Observe …
WebQfiniti ICE is a streamlined solution that installs quickly and easily, requiring very few network resources. It’s policy-driven through a centralized policy server, with trigger customization and definition directly from any browser-based interface. WebQfiniti Workforce simplifies agent scheduling and forecasting Qfiniti Optimize provides robust desktop analytics and real-time agent guidance Qfiniti Advise streamlines agent evaluation and performance analysis Qfiniti AutoScore automates customer interaction scoring and analysis dragona shrek princesa
Application Notes for OpenText Qfiniti Observe (Media …
WebSep 20, 2024 · Qfiniti Call Recording is a suite of programs that you can pick and choose from according to your organizational needs. Not all of our business units need Credit Card muting/masking, Agent Scorecards, Voice and Screen Call Recording, Call Tagging, etc. The Opex model is beneficial to pick and choose the licenses for the modules we need. WebApr 25, 2006 · Qfiniti Survey offers the ability to survey the customer immediately after the call. Real-time customer feedback is significantly more accurate than data collected later. Most Popular. WebNov 12, 2024 · Qfiniti and Explore, our Voice of the Customer solutions, bring new capabilities that include: Enhanced Media Player with analytics tool bar for quick access to transcripts, AutoScore and Desktop Analytics Analytics enhancements: Summarization and sentiment by speaker for precision analysis dragonash 代々木